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Meet Our Staff!
Celebrating thirty years in a career generally constitutes
moving down a slower path. There are a select few, however,
who believe that it is never too late to turn a big dream
into a stunning reality. Rituals, a full service salon and
spa located in The Shoppes at Bellgrade at 11400 Huguenot
Road in Midlothian, has painted this picture perfectly clear
for owners Sheri and Pete Polignone. The grand opening of
Rituals has helped prove that their dream was much more than
a vision and they want to share it with you.
What sets Rituals Salon-Spa apart from other
area salons is not just its beautiful surroundings, but also
the multi-talented staff and its commitment to providing its
clients with a soothing and relaxed salon and spa experience.
Its uniqueness begins with its feng shui inspired design and
the name “Rituals”.
"Rituals are used to define what is meaningful
and important."
Both Pete and Sheri come from very large
families, which have always embraced many family traditions
and rituals. Pete always paraphrases and lives by words his
grandmother told him when he was younger. “You have
to embrace and understand who you are and what you have become
if you want to go forward.” These words are part of
our family glue. They have provided us with structure and
have given us the foundation to grow. “Once we decided
that the time was right to mentally, physically, and emotionally
handle opening our own business, we knew it had to be named
‘Rituals’, since tradition and family rituals
are such an important element of our own family,” Sheri
added.
Please take a few minutes to browse through
our web site and learn about all the exciting services you
can experience and during your visit please take time to get
to know each and every one of our talented team members and
how their specialized services can serve your individual needs.
Rituals Salon & Spa looks forward to a close relationship
with you for a long time to come. |
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Our goal is to ensure that you completely enjoy your time with us! The following tips will help
you to make the most of your time at Rituals Salon-Spa:
First Time Guests
We encourage all new guests to arrive fifteen minutes before the first appointment.
This allows time for:
- A warm welcome and tour of our salon
- An overview of our services
- Completing a new guest profile to help us serve you
Spa Etiquette
For your visit, please arrive 15 minutes prior to your scheduled appointment time. This will
allow enough time for changing into spa attire and for a consultation. Your privacy and comfort
are of the utmost importance to us. Spa treatments require various levels of undress and our
therapists are trained in appropriate methods of draping. Although your therapist will discuss a
complete overview of the treatment you will experience, please feel free to ask any questions or
make special requests to ensure your own comfort level. For spa services over $50, we require a credit card number to reserve your appointment.
We do ask for a 24-hour cancellation notice, and will charge you half of the service fee if you cancel with less than a 24-hour notice.
Gift cards are also an acceptable form of reserving appointments, and deductions will be made accordingly.
Cancellations
We kindly ask Rituals Salon/Spa guests to cancel 24 hours in advance so we may schedule other
guest services. While we understand emergency cancellations may happen, any salon guest who fails
to show for an appointment more than twice may be asked for pre-payment by credit card to
reserve future appointments.
Children and Grandchildren
We love them and are happy to serve them as well. However, we ask that they be brought into
the salon and spa only if they have an appointment. Also, for the safety of your child, we ask
that children not be allowed in the hairstyling area unless they are having services performed
and that they be attended when in the spa and restrooms. We expect our adult guests to supervise
their children. Our guests expect a peaceful and relaxing atmosphere while they receive
their Salon and Spa services.
Cell Phones
We promise a relaxing atmosphere for all of our guests. We encourage guests to turn off or
silence all cell phones and please keep conversations private as some material is not respectful
for all guests.
Redos/Adjustments
If any guest is dissatisfied with their service, we would love the opportunity to make it right at
no charge. All redos must be scheduled within 2 weeks of the original appointment and we ask
that the appointment is scheduled with the same technician. If calling and scheduling after the
2 week period, there may be an additional charge associated with that service.
Product Return Policy
Retail purchases made with credit/ debit cards may be refunded within 2 weeks of purchase. If
past the two week period, or if purchases were paid with cash or check, we will be happy to
exchange or issue a store credit for that amount. All Jane Iredale Mineral Makeup and CHI iron
and blow dryer sales are FINAL.
Arriving Late
Busy schedules and unforeseen events often force you to arrive late. We promise to make our
best effort to fit your service into the schedule. If you are more than ten minutes late, we may
have to modify your service or have another available technician complete your service. Any
later and we may have to cancel the service or reschedule you for another time.
Gratuities
The highest compliment we can receive is the referral of a family member or friend. However, if
you wish to tip your technician, envelopes are available at the front desk.
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